Delete your Sokuji account

Sokuji is developed by Kizuna AI. You sign in to Sokuji on every platform, including the Android and iOS apps, with a Kizuna AI account. This page explains how to delete that account and what happens to your data. Deleting an account cannot be undone.

In the Sokuji mobile app

  1. Open the menu on the main screen
  2. Tap Account
  3. Tap Delete account and confirm

On the website

  1. Sign in at sokuji.kizuna.ai
  2. Open the dashboard and go to Security
  3. Select Delete My Account and type DELETE to confirm

Security

If you cannot sign in

Email privacy@kizuna.ai from the address on your account and ask us to delete it.

What is deleted

  • Your account, including your email address, display name, password and sign-in records
  • Your remaining balance, which cannot be restored
  • Custom voices you created

Data Retention

We retain information for the following periods:

  • Account information and sign-in records: until your account is deleted.
  • Anti-abuse IP records: 90 days after the IP address was last seen.
  • Trial-credit records (a one-way hash of the email address and, where a claim was refused, the matching IP address): retained after account deletion to prevent the trial credit from being claimed again.
  • Billing and usage records, including payment information received from Stripe: while your account exists and, after deletion, as required by applicable local law.
  • Feedback and correspondence: in our support mailbox.
  • Information stored on your device: until you delete it in the application, clear your browser's data, remove the application's data folder or uninstall the mobile application; exported files remain where you saved them.

Privacy Policy

Delete some data without deleting your account

  • Transcripts saved on your device: open History in the app and delete them
  • Usage analytics: email privacy@kizuna.ai and ask us to delete them